Step 1: Ordering your pod
You can order your pod two ways, either through this site by adding your desired pod to the shopping cart and proceeding through the secure checkout process, or calling us at 971-599-6025 to make your reservation. Finding the right pod is easy. Simply select your desired trip type (Camping or Backpacking), the number of campers in your group and your departure and return date. If you’re planning to have a pod shipped to you don’t worry about calculating transit time, just enter the dates you plan to start and end your trip. We always ensure your pod arrives at least one day prior to your trip start date.) If interested in a la carte gear it works the same way- add each item to your cart individually and follow the easy checkout process.
How does shipping work? Shipping is our most frequently asked question. We offer three different fulfillment methods, local pickup (Portland), local delivery (Portland), and shipping. We ship to all lower 48 states via FedEx. You’ll select the delivery option of your choice in the checkout process. Local pickup is free, delivery is $19.99, one-way shipping to/from Portland is $24.99 and round trip shipping is $49.99 (both flat fees no matter where in the lower 48). When ship all pods to arrive at least one day prior to your start date to ensure your trip is a success. All pods will arrive with a return shipping label and a booklet that contains the simple return shipping instructions. Basically, when your trip is over please return to any of the thousands of FedEx store locations, or you can schedule a pickup at Fedex.com. We ship to residences, businesses, hotels, Airbnbs, and FedEx stores which will hold the pod for you until you arrive.
Step 2: Booking confirmation
Immediately after booking you will receive an email confirmation outlining your trip details and links to helpful resources like checklists and gear setup tutorial videos on Xscapepod.com. You will receive another email 3-5 days before your pod arrives with details for pickup, delivery, or shipment tracking info if applicable.
Step 3: Receiving your pod
If picking up, please arrive at our store located at 1006 SE Salmon St Portland, OR. at your designated pickup time. If delivery, we’ll bring to you, and if shipping is your preferred method then your pod will arrive via FedEx to the location specified. Please note that we do not require signature so please make sure that someone is at the location to receive your pod or that the address has a safe location for the driver to leave the package (concierge, front porch, etc).
Step 4: Returning your pod
If picked up, please return to our store located at 1006 SE Salmon St Portland ,OR. at your designated return time. If delivery, we’ll pick up from you. And if shipping your pod, please affix the provided return shipping label to the pod and drop off at any FedEx store location or visit Fedex.com or call 1-800-GO-FEDEX to schedule a pickup.