At Xscape Pod we understand that plans change, especially during this unpredictable time. We will be offering 100% refunds for any trips scheduled to occur between now and April 30th, no questions asked. For trips beyond April 30th we'll gladly discuss options for rebooking or issuing a refund if rebooking is not possible. Please contact us with questions related to cancellations or changes to your reservation. Thank you.
All equipment is inspected and cleaned thoroughly between each trip in accordance with CDC sanitation guidelines. Special attention is paid to sanitize cookware and sleeping bags. All cook sets are run through a high temperature commercial dishwasher, and sleeping bags are machine washed and sanitized between each trip with anti-bacterial/fungal/viral cleaning solutions. All employees wear nitrile gloves and masks when unpacking, cleaning, and repacking pods. Sanitation of all equipment and a healthy working environment for our employees are our top priorities right now.
We ship pods all over the lower 48 states. Our shipping partner is FedEx and they can ship practically anywhere: businesses, places of work, hotels, Airbnb's, National Parks, FedEx stores (for hold) and so on. If you're thinking about having an Xscape Pod shipped to you, here is how it works:
Yes, we do that, no problem. It's common for our customers to pickup in Portland and ship back from another destination like Seattle or San Francisco. If you're planning on one-way shipping please enter the destination you would like us to ship to, or return from and then checkout. During checkout, please mention any special shipping instructions in the "special requests" field and we will follow up with a call or email if we have any questions.
Not much. Each Pod is a curated collection of essential, high-quality camping gear. Compare that to other rental gear services which only include a tent, sleeping bag, sleeping pad and water filter. Our Pods are adventure tested so that you don’t find yourself on the trail saying, “Dang, I forgot the ___ !” Our Pods have everything you need so you can escape everything you don’t need! Just pick up your food, beverages and fuel (propane, white fuel, or firewood) and you’re on your way.
National round-trip shipping is available for $49.99. One-way shipping is $24.99 and Local delivery in Portland, Oregon is available for $19.99 round trip and local pick-up is free. Our pick-up address is 5229 SW Dolph Ct., Portland, Oregon 97219.
Accidental minor damage or loss of any items under $10 will not be charged to the customer's card in most cases. We understand that things happen. In the event that major items are lost or damaged Xscape Pod will resolve with customer on a situational basis.
Sure, if you find that you really like a piece of equipment just let us know you want to buy it and we'll send you a link to easily checkout online. Since all of our gear is excellent quality, some great deals can be found as the gear goes through its natural life-cycle.
Sure! Want to rent gear for multiple weeks, or the entire summer? No problem. Call us at 971-599-6025 to discuss long-term rental options.